DELL
Lack of service

This is a copy of the mail I have written to them.

Hi Sir/Madam,

This is an issue with regards to quotation received regarding a 6 cell battery for Rs.4200. Now I wanted to place the order for the same and called up Dell people in 20-25 days from the date of quotation received. But the person whom I contacted told me that there has been a price increase for the part and you will be sent a mail (the same day I spoke to him) for the same after which the DD can be made. But there was no communication from anyone. Since the need was mine, I called them up regularly to get the new quotation but the person whom I had contacted told me that the mail has already been sent and it should have reached you by now. But I never received any quotation from your company. Now, in January, I get this mail telling me that the price for the same battery is Rs.5500/-. Now after exchanging mails and talking to them over the phone today (2/2/09), all I get to hear is Sorry Sir but we cannot do anything with the price changes, all we can do is charge you Rs.5000/- instead of Rs.5500.

Now why should I pay you even Re.1 more for a fault that is not mine at all.

I have tried talking to billing department (name written here of the person contacted), the team leader (name written here of the person contacted) but they have given me no solution.

Please look into the matter quickly and revert.

Looking for your cooperation.

PS- I hope this mail is not answered by the same people who I have interacted with over phone.

Now only God knows what will happen to this complaint of mine.