I am a credit card holder of Deutsche Bank. I have done only one transactions through this card till date. I have not received my credit card statement on time for which i have my self initiated the call to bank and requested. However i was told to make the payment by the executive of Deutsche Bank immediately to avoid any late payment charges and i was assured that the statement would be sent shortly and no charges would be levied. Based on the request, I have made the payment without the credit card statement though it was a delay of 4-5 days but which was due to non receipt of statement. I was expressly told at the time of making the payment that no charges would be levied as it is due to default in sending the credit card statement etc etc and also i was told that generally initial 1-2 delays are acceptable. However to my surprise i received the next months statement wherein the bank has levied the finance charges and interest for delayed payment. I have made innumerable complaints to your call centers etc but to no use. As i was assured in most of those calls of the reversal of charges, but this has not yet happened. And in some of the calls i was promised to receive a confirmation call after reversal of charges. Month on month the bank is levying charges and interest on a due which doesnot exist at all.
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