This is the 3rd instance in the last six months, of lack of promise and assurance after charging full amount of Rs 3376 by DHL INDIA (Packet no 1411978 433). It fools people into taking their TIME DEFINITE SERVICE which is a complete waste of time and gives false assurance of delivery.
I booked a packet on 19/3/09 at 13:30 pm and was assured of definite delivery by 12:00 pm in Milan on 23rd March, 09. I was charged higher money only for this service and I believed that this would help me get my packet to my husband in time and help him apply for a Visa Appointment tomorrow i.e. 24th March, 09. It has not reached and no call has come despite me calling DHL INDIA CALL CENTER 5 TIMES AND LEAVING A SERIOUS COMPLAINT.This leaves us with waste of time, great mental agony and costing me money of my entire holiday.
NOW I AM LEFT STRANDED, NO CALL HAS COME FROM DHL, DON’T KNOW WHERE PACKET IS LYING AND NOBODY AT DHL IS BOTHERED TO INFORM.
IT IS A USELESS SERVICE WITH NO TRUTH IN THEIR CLAIMS AND I RECOMMEND NO ONE TAKING THIS SERVICE FROM DHL.
DHL INDIA IS A SHAME ON THE WORLDWIDE RESPECTED BRAND LIKE DHL .
This has caused me immense mental stress and inconvenience and I shall go upto higher authorities in DHL INDIA AND Lodge this complaint against the manager Ms Harpreet and all her team at call center – Syed, John Jacob, Malaysia team lady who called me in the morning, their delivery boy Vishal-All are ill trained with no customer orientation and lack severely in understanding why a customer will take such an expensive service in the first place.
It goes a long way to prove that DHL INDIA is full of service less people.
I have faced this twice before once when I sent a cargo worth Rs 13000/- to Milan and when my husband sent his university papers to HEC where he missed his application by University Express by one full day.
He had to plead the university to take his application and it would have cost him a year.
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