Hi,
I have bought a new DISH TV connection from Surabhi Electronics, OMR Road Perungudi Chennai-96 on 06th April’ 2008 and paid him Rs 2950 for setup box and dealer has mentioned me I need to pay 200 350 to Dish TV person for installation and I will get five months subscription free, while purchasing DISH TV I asked categorically to dealer should pay anything for cable, he mentioned I need to pay anything for cable that’s comes free of cost from DISH TV.
After that very next day Dish TV person came to my home for installation and he informed me that we can provide only 12 meter cable at free of cost for installation and incase any extra cable is required I need to pay for that. I had told them I need to confirm the same from dealer end, I went to dealer shop but the dealer told me that he can not do any thing in this case you just talk to Dish TV customer care only. The dealer also not behaved properly with customer, and he told us what ever you want to do, you can fith with DISH TV..I am helpless in that situation.
I called to Dish TV help line and have conversation with Miss Neha at morning 9:30 and asked for any senior person to whom I can convey my problem but she told me that there is no senior available in this time so I can not help you and you need to call after 1 hour if I would like to talk to any Senior Manager than again I called up and have a word with Mr Shanker, Mr Shadab, Mr Prashant but I never comes up with any solution. At last I called up customer care and told to customer care representative on 08th April 08 around 10.00AM and inform them please
send person for my Disk TV installation and I am ready to pay the amount for cable and finally I got one complaint no (12474256) and have been told that we will send the person for same with in 48 hours but its already past and no call no solution. I never expect such kind of service from DISH TV..I hope if this way you can want to bother customer,
Daily i called to DISH TV customer care and daily i am getting the same reply that you get wait for 48 hours we will send the engineer for installation
I am feeling very help less beacause i have already paid the amount and not getting the services for that.
Thanks,
Pradeep Mohan
Thanks & regards,
Pradeep Mohan
Cell-9790928914
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