Dear Sir,
1. I am shocked to learn that Mr Jawahar Goel has recently launched a new scheme to provide free Set boxes, with the purpose of widening the customer base... and increasing the business many folds. There is some thing called the 'Slenderness Ratio'. When the height of a business is raised, so is the supporting base... The same can be easily understood by watching 'Maruti Udyog' . Their customer care and support/service base has been expanded enough to take care of their expanding business.
2. Unfortunately, the Service being provided by Dish TV is pathetic. What they may never understand is it is equally important to take care of the existing customers than be focussing on increasing the number of viewers and Sharukh Khan Ads. There seems to be a nexus between the Sr Managers dishing out "Maintenance Contracts" and un-deserving / in-competent Authorised Service Franchisee... for vested interests? GOD knows why else would the system tolerate so many complaints.
3. The persons manning the Customer Care uses the Dish TV User (Complainant) as an extended technician... with all instructions to correct the fault on the phone! (Ref :-Mr Sandeep from your Customer Care against Complaint No -13114855).
4. Our Dish TV has been non-functional since the last one month, despite paying the Authorised Service
Franchise "M.R.ELECTRONICS" the problem persists.
Ref-(a) Complaint No-1456326 dt 27 Apr 08.
(b) Complaint No 13085752 dt 09 May 08.
(c) Complaint No 13114855 dt 12 May 08.
These still remain un-attended / non-functional.
5. If the Complaints are so large in number that the system is unable to attend them, then it is also a reflection on their technically inferior network.
No wonder people are recommending Tata-Sky...
6. Top Mgt - Please dont pass on this complaint as some disgruntled man's opinion... carry out some introspection on your failing support sys.
Best of Luck.
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