I was always of the thinking that MNC's offer better customer service than the indian companies as the MNC's are very concerned about their brand value and their image in the market. But, my experince with your brand has completely changed my view.
On 3rd april 9:07 P.M. I gave an order for a pizza mania (consisting of 4 small veg. pizzas) and 2 garlic breads at DOMINOS branch at JASOLA, NEW DELHI.
But, what happened afterwards reflects the view of the DOMINOS that it does not value its costumers and is not even worried of harrasment caused due to their casual attitude towars their costumers.
I did not received my order till 10:30 P.M..
In between I called the dominos shop from which i had ordered. They kept saying that food would be reaching within 2 minutes. But, the food did not reach even till 1.5 hr even though my home is just at 1.25 km distance from the shop. After waiting for eternity, I decided to cancel my order at 10:30P.M. as i had made out that Dominos does not believe in costumer satisfaction.
Now with my experience with Dominos i have found that DOMINOS is one of the very few MNC's who have the utmost casual attitude, and can even go to the extent of making a mockery of their customer's hunger.
So, I would suggest that please take a responsible action soon.
I would also suggest that DOMINOS should take back their 30 minute delivery guarantee as thay can't deliver an order in 1.5 hrs at a distance of 1.25 kms.
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