DTDC COURIER COMPANY
Non delivery of courier after 20 days

Dear Mr. Subhasish Chakraborty/Mr. Gautam Basu,

Please note that I have booked the following consignments to Kerala on 1st December and the details are as under:

Sr. No. AWB No. Date of booking Place of booking Remarks

1. M38143865 1st Dember CBD Belapur, Not yet delivered

Navi Mumbai

2. M38143866 1st December CBD Belapur Delivered after

Navi Mumbai 11 days (11-12-08)

3. M38143867 1st December CBD Belapur Delivered after

Navi Mumbai 6 days (6-12-08)

I have contacted your customer service help line Mumbai/Navi Mumbai so many times for getting the information and I got these information today only (i.e. after 20 days). Your customer service dept is not able to answer my question for delayed service.

I would request you to please look into this matter and give me a satisfactory reply. I deeply regret to note that your service has worsen then postal dept. I spend more money for sending these letters through courier to deliver the destination immediately but your service was very pathetic.

I sent so may e-mail to their office and talked over phone, but till now I have got any reply from your office