On or about 12.10. my Company, Apeejay Surrendra Corporate Services Pvt. Ltd. 15, Park Street, Kolkata-700016, had purchased a Microwave Oven being ELECTROLUX EM 17MG70 with Grill bearing Model No. ELE 1770G and Set Serial no. 947602662-603002131 at a price of Rs.3900.00 (Rupees three thousand nine hundred) only, from your authorized dealer, Great Eastern Appliances Pvt. Ltd., 20, Old Court House Street, Kolkata-700001. The warranty coverage for the aforesaid appliance was for a period of 3 (three) years from the date of our purchase.
On or about the second week of October, the appliance suddenly stopped working causing great inconvenience to our executives who used to have their food warmed during lunch hour. After repeated complaints lodged with the Electrolux service center, one technician by the name Zakir Hossain was sent to our office on 16.10. to look into the matter. On investigation, we were informed that there was problem with the ‘Magnatron’ of the appliance and the same needs to be replaced and since the defect in the appliance arose during the warranty period, we were assured that the “Magnatron” would be replaced within a period of 7 (seven) days.
However, ispite of repeated follow ups and/or requests made to both their Delhi office and service center, no steps have been taken by Electrolux, even after elapse of a period of 25 days, to either repair the appliance and/or replace the “Magnatron” till date. Both the service center and Electrolux's office personnel have only been making false promises and/or giving assurances to immediately repair the appliance but have failed and neglected to take any steps in this regard.
Request necessary steps from your end to stop such harassment to consumers.
Regards
Diptiman Chakravarty
Apeejay Surrendra Corporate Services Pvt. Ltd.
15, Park Street,
Kolkata-700016
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