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Company: EKL Appliances Limited (not a subsidiary of AB Electrolux)
Address: Global Business Park, Tower-A, 3rd Floor, Mehrauli - Gurgaon Road, Gurgaon - 122 002
Tel: (91)-124-280-3250/280-3260 (INCORRECT NOS) 0124-2863000
Fax: (91)-280-3292
Send a message to Consumer Services - 05/19
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Message Title
ELECTROLUX TWIN TUB WASHING MACHINE WITH ME PURCHASED IN THE NAME OF MY DAUGHTER-IN-LAW, GAGAN OBEROI, HAD REMAINED OUT OF ORDER FREQUENTLY DURING ENTIRE LAST YEAR. THIS CAN BE VERIFIED FROM MR. ROMIT CHAUDHRY OF DIGITAL SOLUTIONS, KARAMPURA, DELHI. I DON'T REMEMBER HOW MANY TIMES MOTORS OF WASHER AND SPINNER WERE CHANGED. THE GEAR-BOX WHEN LEAKED WAS REPLACED BY A CHINA MADE ONE WHICH AGAIN LEAKED SOME TIME IN SEPTEMBER END AND RESULTED IN BURNING OF MOTOR. AS PER BILL THE TWO-YEAR WARRANTY WAS TO END ON 3RD OF OCTOBER. WHEN THE TOLL-FREE NUMBER WAS TRIED FOR LODGING THE COMPLAINT ON OCT. 2, PERHAPS DUE TO A NATIONAL HOLIDAY, NO ONE RESPONDED. THEREAFTER WHENEVER THIS NUMBER WAS TRIED, THE EXECUTIVES INFORMED THAT THE SYSTEM IS BEING UPGRADED AND COMPLAINT CANNOT BE REGISTERED. THEY ADVICED TO CALL LATER. FINALLY, I SUCCEEDED IN LODING MY LONG PENDING COMPLAINT ON OCT. 11 VIDE COMPLAINT NO.5AO-6408101100. I WAS PROMISED THAT WITHIN 24 HOURS SOME ONE WILL VISIT US. NO ONE TURNED UP. WE WERE PROVIDED WRONG INFORMATION REGARDING THE AREA SERVICE PROVIDERS. SOME ONE GAVE ME THE NUMBER OF MR. RK VIJ (9310680675). HE WAS OF NO HELP. THEN SEVERAL PEOPLE AT PEARL HOME CARE, DABRI AREA, WERE CONTACTED BUT NO ONE ATTENDED THE COMPLAINT AS THEY HAD NOT BEEN FORWARDED OUR COMPLAINT BY THE CENTRAL COMPLAINT SERVICE PEOPLE. AFTER WAITING FOR A MONTH, WHEN I AGAIN TRIED THE TOLL FREE NUMBER, THE SYSTEM WAS NON-FUNCTIONAL DUE TO THIS BEING UPGRADED. TWICE THE CALL CENTRE PEOPLE TOLD ME TO TRY AGAIN AFTER A COUPLE OF HOURS. SOME TIME IN THE AFTERNOON, I SUCCEEDED IN LODGING THE COMPLAINT AND GAVE MY EXPERIENCE SINCE OCT. 2 LAST MONTH INCLUDING THE LAST MONTHS COMPLAINT NUMBER. THE NEW COMPLAINT NUMBER IS 5A0640811080062. THIS TIME AGAIN I WAS PROMISED THAT THE MECHANIC FROM THE COMPANY WILL VISIT US WITHIN 24 HOURS. FINDING NO RESPONSE FOR A COMPLAINT PENDING FOR OVER A MONTH, I HAD NO OPTION BUT TO HAVE THE DEFECTED PARTS REPLACED WITH THE ORIGINAL ELECTROLUX PARTS BY PAYING A HEFTY PRICE OF OVER RS.1500/- THE CHINESE MADE GEARBOX OF YELLOWISH COLOUR WHICH LEAKED AND GOT THE SPINNER MOTOR BURNT, WAS REPLACED WITH AN ORIGINAL KOREAN GEARBOX NOW BEING FITTED IN ELECTROLUX MACHINES. THE MOTOR TOO HAS BEEN REPLACED. BOTH THE ORIGINAL PARTS ARE IN MY POCESSION. I WAS SO FED UP WITH THE NON-RESPONSE OF MY REPEATED COMPLAINTS THAT, I HAD TO TALK TO MR. KK PANDEY, HEAD OF ELECTROLUX'S SERVICE DIVISION, MOBILE NO.9871385078, AT HIS HOME TOWN AT PATNA AS HE WAS ON LEAVE. HE ADVICED ME TO CONTACT MR. SANJAY JAITLY, SERVICE MANAGER, 9871004787, 9350677257. HE SUGGESTED TO TALK TO ROMIT CHAUDHRY. FINALLY MR DP GUPTA: 9871188713 CHANGED MOTOR ON 14.5.08 WHICH AGAIN BURNT NEXT DAY AND NEEDED REPLACEMENT. THERE IS NO RESPOSIBLE IN YOUR ORGANISATION WHO CAN GO THROUGH THE TRAUMA I HAD BEEN COMPELLED TO UNDERGO DUE TO REPEATED NEGLIGENCE ON THE PART OF PEOPLE INCHARGE OF CUSTOMER SERVICE.
I REQUEST THIS COMPANY TO EITHER TAKE BACK THE MACHINE AND PAY ME THE AMOUNT ORIGINALLY SPENT. ALTERNATELY, EXTEND THE WARRANTY FOR ANOTHER YEAR AND FOR GOD'S SAKE, STREAMLINE YOUR COMPLAINT LODGING SYSTEM SO THAT CONSUMERS LIKE ME DO NOT HAVE TO SUFFER ANY MORE. TPS OBEROI DT. 9.11. MOB: 9818418487, TELE: 25530483
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