We had purchased this Electroloux Kelvinator Refrigerator in May'04 from a reputed dealer in Sarojini Nagar, New Delhi, with a 1 4 year warranty.1Year-complete warrnty, 4years Compressor warranty.
The product worked quite well till around May' when the first issue started, there was some component which had gone faulty and needed replacement (Out of warranty).
We spent around Rs - on the same and it continued to work well.
But again there were some issues where in there was no ice formation in the freezer, this time gas was filled and it worked for a day and now the service center people said the filter needs a replacement and that was done, again spending around Rs 3500/-.
After just 20-30days again the fridge stopped cooling and this time they checked it and said Cooling Coil needs replacement, in the scorching heat of May-June '08 the fridge was taken away for 5days and now the fridge in workign condition.
Another year gone and this time again cooling is not there, and the service center people say the cooling coil has gone bad which requires to be replaced at the service center.
Now the main concern is Electrolux Kelvinator does not have their own support or center, secondly this service center by the name of Pearl Home located in Dabri, Delhi is owned by Videocon who provides service for refrigerators of different companies.
First of all this Pearl Home is not using standard quality products due to which so many issues, I have almost spent close to eight to ten thousand rupees on after sales issues and the fridge is just into its 5th year.
We had a Kelvinator Gem which worked for over 25years without any problems, in its life cylce only once the gas was refilled, and that quality and trust forced us to buy anothr kelvinator.
What can we do to get this company to be held liable for all the mental and physical trauma that we have undergone?
I am looking for help from Consumer Forum.
Thanks & Regards
Anup Anand
09902100355/9871262616
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