Would like to share our wonderful experience with Electrolux and Sales Emporium (Garia). The whole story started on 26th Aprl'08, when we visited Sales Emporium (Garia) to buy a Microwave Oven for our home. Previously we decided to buy Wirlpool or IFB item, but the entire sales team of that shop almost forcefully sold us a 17 Lit White Microwave Oven of Electrolux made.
We had to wait a full damn week to install the same after delivery. The installation guy (they called them as engineer) visited our place after seven days and tried to install that bloody shit, but after several attempts he could not even shown us "how does it work? ". He came to a conclusion that the entire wiring of electricity is not good to handle this wonderful machine, and quit. Unfortunately the same electricity wiring can handle even aiwa TV, Godrej AC, Samsung Freeze, Computer and Samsung washing machine.
On the very next day we tried to complaint the same, but Sales Emporium as well as Electrolux just not entertained our complaint. After several reminder they had taken our complaint on 13th May'2008 (Sales Emporium). From that very day we got so many excuses like :
1. The Model is already backdated, and they are not getting the parts.
2. They are out of stock.
3. Service engineer is sick.
4. Please call our Branch Head after some time, who is now busy in a meeting..(unfortunately the meeting is still going on).
5. Please call to the shop from where you have bought your machine.
and the best thing is whenever we sent any mail to Electrolux complaint box (through e-mail: [email protected]), we got a message i.e "Dear Sir
Pls provide your full address
Rgds
Cust Support".
If anyone can help us...
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