Dear Sir,
I the undersigned have purchased one double door Electrolux Refrigerator Model ETB2400P4SBH, invoice No. RI (C):2644 on 5th June from M/S Raj Electonics, Bapujeenagar, SCR-26, Janpath, Bhubaneswar. But from the day of its installation, every time there were water droplets near the lower door but after connecting it to a stabilizer the problem was shorted out. But in the month of October’09 (last month) there was some unusual sound and the fridge suddenly stopped working, for which I gave a complaint, as a follow up the service person came, took the fridge to the workshop and returned it after two days i.e. 27th of Oct, 09. Then on 15th November, again the fridge stopped working and as previous occasion I registered a complaint at Bapujee nagar and the service personnel visited and took the PCB & the sensor saying that it has to be replaced and the very next day he installed the PCB (old faulty one) day before yesterday i.e.21st Nov, 09. The recurring problem of cooling as well as sounds in the refrigeration has become a headache for me and since I am a working lady, it’s harassment for me to get proper service in time from the agency. Hence, I sincerely request the company to replace my faulty fridge with a new one and make me free from such type of harassment. As it is in the warranty period & the problem is not being solved hope there won’t be any trouble in changing the piece. Kindly make the necessary arrangements and give instruction to Raj Electronic for the same and oblige.
Sabita Rani Singh
N-5/137, IRC Village
Bhubaneswar
e-mail: singhsabita @gmail.com
phone: 9853324122 (mob)
0674- 25412 (office)
0674-2556340 (res)
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