Dear Sir,
This is to bring to your kind notice that I had purchased one automatic washing machine, model Fabricare, directly from your corporate office at B-147-A, Mangal Marg, Bapu Nagar, Jaipur, in October by paying an amount of Rs.10, 611/- by cheque. It was told to me that the machine is guaranteed for 5 years. Since its installation the machine has been giving us lot of problems and we have lodged so many complaints in your service centre, which must be registered in their registers. We have been telling them again and again that you have given us a defective piece and the same should be replaced. But they avoided the replacement and somehow repaired the machine and tried to satisfy us. But it has been troubling us time and again. Presently the machine is lying at your service centre and now they are telling that it’s PCB has to be replaced, that’s why drainage system is not working. The cost of PCB is said to be Rs.3, 800/- plus there are other charges also if machine is to be fully repaired. This is a real breach of trust. We thought that we have purchased a world class product from Electrolux, but we are forced to regret our decision. We had purchased the machine with our hard-earned money but it has given us total dissatisfaction.
We request you to please look into this matter and arrange changing our machine; otherwise we will have no option but to report the matter to consumer forum for justice.
Yours Truly,
Narendra Kumar Kacholia
B-147-B, Mangal Marg,
Bapu Nagar, Jaipur-302015
Ph- 919413390857
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