I own Elena washing m/c which was purchased from Mumbai in 2005. There after we shifted to Ahmedabad in 2006. The machine is not in warranty period. However I have always taken AMC for the same.
I have few concerns and it is written as under for IFB’s attention.
The first AMC service provider neither bothered to serve the machine nor given any documents supporting AMC, instead he accused us for one or the other reason. We did not have any support from your local office either. This time when we came to know about the new service provider’s arrangement we were pretty hopeful.
• During mid of 2008 we had frequent problems of small clothes’ trapping inside the m/c. After persuing a lot, the engg had visited our place and the rubber gasket of the door was changed. The gasket was too hard and we were told that it would become soft once in use. As I was not convinced, the same was written in service book. But no one from IFB bothered to call us.
• In July one fine day the inlet water supply started over flowing for which the m/c was attended and the problem was rectified. As I’m a working woman the engg attended the m/c when my children were home. Since then the machine started vibrating at such an extent that it shifts at an angle of more than 60° . To our utter shock it was informed by the service engg that the rubber pads of the m/c were missing and need to be fixed up afresh. In my opinion the pads may worn out but can not be missing and this could be the act of the engg who attended the m/c earlier. However the pads were fixed up but the problem was never rectified. The feed back was asked from IFB through SMS in this regard which was given negative by me. But again no one from IFB bothered to call us. I was given assurance by your CCE that any of your senior engg would attend to the m/c. Engg visited our place and the ridiculous reason which was given for vibration was the hard rubber gasket of the door. As a feather on IFB’s cap one more problem has accompanied the previous one and that is the excessive noise at Rinse and Spin settings.
Can some responsible person acknowledge my mail and take pain to justify all the negligence shown by the company? Further can any one convince me why should I not take this matter to consumer forum to wake up asleep IFB officials?
Being a textile technocrat I understand the quality of washing with front loading m/c and this was the cause of buying this m/c. My faith in IFB was lot before a year but it has vanished due to poor services offered and the negligence of the IFB officials. When the systems are not managed properly there are no use of adopting them (e.g. service book comments or the SMS feed back).
However this is my last trial to look for IFB’s attention and I’m hopeful to have a positive response for the same.
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