My bag was damaged during flight from Dubai to delhi on Nov 1. When at the Delhi airport I contacted them, they were not ready to listen; I was harassed and misbehaved by one Mr Raja Tripathi. When I asked him to give form to file complaint, he denied and said go wherever you want to and do whatsoever you can. He also used abusive words for Indians, saying that Indian passengers are like that only and need this treatment, listening to this, I asked him to get me to his supervisor, for which he refused, misbehaved again and asked me to get out from the counter in abusive language. when I could not get any help I approached GMR counter which was on other side: GMR people were very helpful and they argued with him to lodge my complaint, and asked me to go th emirates counter again, but as I reached there, he disappeared from scene. I kept on waiting then another person came who told his name as Sumit Saini, he was nice enough to listen to me and lodged complaint for damaged baggage, when I asked him that I also wanted to lodge a complaint of Mr Raja (or may be Rajat) Tripathi for misbehaving with me, he said to lodge it online, as Raja tripathi was his colleague. In the meantime Raja came and again misbehaved with me. Raja tripathi at Delhi airport was very rude and said he doesn’t care for Indians, though he is an Indian, but looks like: Emirates taught him not to care for Indians.
I hope Emirates will listen will compensate for my damaged baggage and will remove racist person like Raja Tripathi from customer service desk to somewhere else to avoid further racial comments for Indian. If not then all Indians should Boycott Emirates until Emirates remove such racial employees from customer service at least.
I will wait for Emirates response for some time before sending this letter to Indian Government and press to bring policy of Emirates for Indians to general public.
Thanks
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