1. FILE REF OF COMPLAINT REGISTERED AT TERMINAL AIRPORT (STOCKHOLM) WITH SAS: ARN SK 90629 ON 17 MAY 08.
2. SELF AND SPOUSE (ANITA ANAND) TRAVELLED FROM WINDHOEK (NAMIBIA) TILL JO'BURG BY SOUTH AFRICAN AIRWAYS THEREAFTER FROM JO'BURG TO DUBAI (EK 045) ON 17 MAY 08 AND DUBAI TO FRANKFURT BY EMIRATES (EK 0674) ON 17 MAY 08 AND THEREAFTER TO STOCKHOLM BY SAS (SK0674) ON 17 MAY 08. ALL THE BAGGAGE WAS BOOKED BY SOUTH AFRICAN AIRWAYS AS INTERLINE TO STOCKHOLM
3. SAS AND EMIRATES OFFICES IN DUBAI AND FRANKFURT AND NEW DELHI CONFIRN THAT THE BAGGAGE COMPRISING TWO GREY COLOURED 32 INCHES SAMSON SUITCASES WERE DESPATCHED FROM DUBAI TO FRANKFURTBY EK 047 ON 17 MAY 08 AND AS PER LATEST DETAILS BY CONTINENTAL TO FRANKFURT. HOWEVER, THERE IS NO TRACE OF THE BAGS THEREAFTER TILL TODAY I.E AFTER 09 DAYS.
4. EMIRATES AIRLINES HAS CLEARLY DEFAULTED IN WRONG A ND MISHANDLING OF MY BAGGAGE RESULTING IN THE LOSS OF VERY IMPORTANT ITEMS OF CLOTHING, DOCUMENTS, ACCROTREMENTS, MEDICINES AND ACCESORIES.
5. tTHIS HAS CAUSED GREAT HARASSMENT AND EMBARRASMENT TO SELF AND SPOUSE WHILE ON OFFICILA VSIT OT SWEDEN. TILL DATE SAS HAS NOT GIVEN ANY RELIEF / ASSISTANCE SAYING THAT EMIRATES IS THE DEFAULTINF AIRLINES AND THEY ARE RESPONSIBLE FOR THE LOSS OF BAGGAGE. I ALSO ASM OF A SIMILIAR OPINION, SINCE THE BAGGAGE HAS BEEN LOST IN TRANSIT BETWEEEN DUBAI AND FRNKFURT BY EMIRATES AIRLINES.
6. YOU ARE THEREFORE REQUESTED TO PAY COMPENSATION FOR THE LOSS, HARASSMENT, EMBARASSMENT AND LACK OF EMAPTHY WHICH HAS CAUSED GREAT DISTRESS TO BOTH SELF AND SPOUSE ARE MENTALLY VERY DISTURBED.
7. WE WOULD LIKE YOU TO REPOND TO THIS COMPLAINT AT THE EARLIEST. OTHERWISE I SHALL CONTEMPLATE LEGAL ACTION AS DEEMED NECESSARY.
SANJEEV ANAND
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