E-ticketing
Still now didnot get the refund amount

I have paid my e ticketing fare (rs 813.00) through UBI debit card on 14th december.i have already cancelled my ticket on 16th december. According to the irctc norms, i should get back Rs 628.00 in my debit card account but still now i didnot get that amount deposited in my account. I have sent an email as well as bank statement to irctc, they sent me an clearance sheet stating that they have refunded the amount. But i am getting confused if they have already sent the refund why am i not getting that amount deposited in myUBI account (debit card)? please do sort out this matter as soon as possible

With reference:.

PNR Number 6222392876

Transaction Id 0081941959

Payment Option utipg

REFUND AMOUNT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE

628.00 Refunded 353941 360975 16-dec 03:12:28 PM