Problem in Service continues:
BEWARE OF WET AND DRY VACUUM CLEANER AND SERVICE
This product has again malfunctioned.(please read further for first issue. The reslution takes a big toll on consumers time and energy) It is only 2 months since the last episode and multiple followups. Again the machine stopped functioning on 26th April. Complaint was raised on 28th April. Complaint taken up with Prabhu sales person 9941363516, Manager Hemanth 9381725010, Senthil Kumaran 8015989630. There has been only promises to get this resolved in 24hrs. Senthikumaran also visited the site, inspected and said he would resolve in 24 hours. nothing has happened.
PLEASE DO NOT BUY THIS PRODUCT LOOKING AT THE DEMO. I bought this after getting a demo from Mr. Prabhu of Eureka Forbes on 13/12. It was very impressive demo. The features shown were good. Everything was fine for 1 month. Then it all started. The machine stopped working on 18/1. I lodged a complaint on 23/1 in 3988333 and was given complaint number 82423520. I was promised service in 24-48 hours. No one turned up despite repeated calls to Ms. Prabhu. Spoke to Ms. Akila, Ms. Ramya, Ms. Priya, Ms. Stella, all from customer care, on different days to follow up. All promised to resolve it on the same day I spoke but no respone.. Finally after a humongous effort from my side, Mr. Thiagarajan arrived on 5/Feb and inspected the machine and told that the motor was not working. He promised he would make a new replacement in 1-2 days. This would be replaced by 7/Feb max. There is no response on this after that. No one called me even to update the status of my complaint. It is only frustation that I got buying this product. I am trying to reach some senior person in Eureka Forbes and not able to. PLEASE DO NOT BUY THIS PRODUCT LOOKING AT THE DEMO and get into the problem I have.
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