I had the most disgusting experience i had since quite sometime with eureka forbes vacuum cleaner, read on and tell me if i could have anything else but suffer.
Before that i do expect some human to read and reply to my concerns, which requires immediate attention. I had given my vacuum cleaner to repair and its been more than a month and i dont have any clue on why its taking time and when i would get it back. I had deposited this at your porvirim centre, in Goa. I spoke to Ashok on 9325809523 more than once who has promised me lot of things, surprisingly nothing has moved. Will i ever get back my vacuum cleaner, that's a mystery. For the records the deposit date was 27th Feb, your docket says take back within 15 days, but i have not been given the machine.
Here is how i bought the product,
In Aug- Sep, I had asked one Tukaram to visit me for a vaccum cleaner, his demeanor and the his presentation of facts made me stay away from that purchase. Subsequently i posted an enquiry on the internet hoping i would get a response. It seems while your sales executives work hard on the field, rest of the office / systems care a damn for sales. But that's your problem.
I never got any response eventually i had to trace your number from internet and one good sales person visited me, i dont remember his name, i bought one vacuum cleaner once he demonstrated it does what i wanted it to do. Troubles started this Feb onwards, when apparently there was a better option of vaccum cleaner available and this guy even though he knew the difference between the two, a - did not suggest me one, or b - never thought it was important for me and considered this to be the best fit.
During my visit when the vacuum cleaner broke down the branch manager explained everything to me in detail. That's when i realised if i had bought the expensive machine it would have never broken down. I asked him for a fair price for exchange he replied after speaking to the VP who i think said, dont give him more than 1, 000. I am still wondering is this company really bothered about customers?
Yes i must also add, the branch manager had to face my ire for a day when i was there else this email would have hit you harder about a month back, if that would have made any difference to you.
Any way the service technician had the cheek to tell me that since the machine has been subject to industrial use, it wont be replaced free of cost. I am still wondering why was this not mentioned to me when i bought the product, i explained my requirements very clearly to the sales executive.
I hope to get back my machine at the earliest, though i would like to get more than that, first i need justice and right for proper product, as a customer, that's my fundamental right... isn't it?
My fight for justice would begin from here on... watch this email for more of my emails... and notices... before than can i have my vacuum cleaner back.
What's the justice i want?
1 - Right price for the machine so i can upgrade to a more reliable cleaner Rs 1000 is something you can give to charity not a customer who has been fooled.
2 - Did you do anything to protect my interest?
3 - Why should i not pursue this case in the right forums asking for the right product to be delivered.
All this while i am assuming my machine is delivered back to me - quick.
Thanks
Deepesh
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