Southren railways
Efund amount not fully paid

From: Narendra kumar TENALI

sha kesarimal champalal 23-7

jain temple street

(post)-TENALI-(A.P.)-522201

Phone: 08644-223052

9440215015

sir,

I had reserved a ticket for 3352 Dhanbad exp.

from CHENNAI CENTRAL to TENALI FOR 18-7 for

2 passengers. The Ticket no is- 21927222.

As on that day the train is running late for more

than 3 hours I cancelled my program and as the time

was already 23.30 (18-7) I had gone to home.

Then on the next day morning (19-7) at 09.47

I approached the reservation counter at chennai central

and asked them for FULL REFUND as the train was late

for more than 3 hours but the booking clerk replied me

that the rule is "train should be late for more than 4 hours"

and despite my repeated request to verify the RULE

he paid me only 50% of the amount by CANCELLATION

TICKET NO-41987768 PNR NO--4308859635.

As the Rule is "FULL REFUND IF THE TRAIN IS LATE

FOR MORE THAN 3 HOURS" I request you to pay me the

balance amount (Rs.192/-) and give proper guidence

to the Booking clerk so that this kind of harassment

does not get repeated with any other passenger in future.

(Bookink clerk at current booking window at chennai central

reservation center on 19/7 at 9.47 a.m.)

Thanking you

Sincerelly yours

Narendra