Hi,
was supposed to have received a consignment from ICICIDirect containing the account details and password of the trading account. The consignment (nu: B55888386) was in my wife's name. The consignment status on your site states that it was delivered on 7th-June-08 at 14:30. As I had not received the consignment I called your call center, only to be told that it has already being delivered. And then the person at the call center forwarded me the POD (Proof of Delivery) challan which shows that some one else has signed and accepted the consignment. Also I would like to bring to your notice that, I actually suspect the delivery boy has a key role in this, because
1. The telephone number mentioned in the Delivery challan was infact used by my wife around two years back (currently she does not use this number). This points the suspicion towards the delivery boy who "may" have forged the signature and given the old telephone number. You cannot call it a co-incidence.
2. Secondly in the delivery challan the Time Shown is 15:21 as the time out from the Banaswadi branch where as in your online status the time is 14:30. How is this possible.???
The next day I called up the call center again to find out the status. They gave me another number to be called, that was their regional office number. I spoke to some one called vijaya who again re-iterated that the consignment was delivered. This shows how poor their CRM system, though I had raised a complaint, it is not available with the regional office. She asked me to get in touch with the Banaswadi branch from where the delivery happened. Bhagyanath, of Banaswadi branch said that he shall check with the delivery boy and then inform me by around 1.00 PM. At around 1:45 PM the delivery boy has gone and delivered the consignment at my residence. When I called back the Banaswadi branch, I was told that the delivery boy had delivery the consignment at the wrong location to a security and he has collected it back from there. I find it difficult to digest this story of theirs. When I asked him again how can a security sign using the name in the consignment, he had no answer.
This clearly shows that the consignment was not delivered in the first place, and then to cover it up the delivery boy has forged the signature and updated the status as "Delivered".
Though I have sent a mail to first flight I have so far not received any responses from them.
I dont know how many such consignments have gone missing due to the lethargic attitude of the organization.
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