My husband and I travelled with your airline after hearing very favourable reports about how fantastic the airline was and what good service other friends had received. I would like to express my displeasure with our trip. We flew out on the 04.06.2009 and I asked for a window and an aisle seat which we duly got and the flight was okay despite us being late in take off. On arrival in Dubai we were helped by a very friendly staff member and that the plane we would be flying in had only groups of three seats so I was given an aisle seat and my husband a window seat and luckily there was nobody inbetween us which was great.
On the return journey we were assisted at the check in counter by a very friendly staff member from your airline but unfortunately the plane also had groups of three seats and I was given a middle seat on both flights and as I suffer from claustrophobia this was very unpleasant. We also found the seats on the plane very hard and uncomfortable and the light meals that we were served had hard stale rolls with very little chicken filling. There was a problem with the baggage loading on the flight EK004 and we should have left at 10.15am. We should have left from gate 221 but were told to go to gate 136 which is at the other end of the aiport building and then we were driven by bus to the plane and sat on the plane for and hour and a half while they loaded the baggage onto the new plane before we took off at noon..
On a more pleasant note the puddings were great as per my husband and there was enought liquid refreshement available and the hostesses were also helpful in supplying what we needed.
I don't like to complain but feel these things need to be brought to your attention as it only serves to enable you to give a better service.
Regards,
Pauline Roux
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