I had gone to Malaika to purchase a water purifier. I had instructed them to show me a water purifier which will be useful for water coming from Sintex tank as well as to show Eureka Forbes purifier. The executive - Mr. Santosh suggested me a slim model water purifier but didnt tell me that the purifier body will be separate hung on the wall when the technician came to our home to install he told us that the body will be hung separate we told him we dont want this model & requested them to suggest another model then Mr. Santosh suggested me to buy Crystal model. I took home the same & the technician came to install the same when it was noticed that the purifier bottle was torn. I immediately called Malaika to change the piece but they did not agree to replace the machine & told once the machine is installed their duty is over & they have nothing to do with the machine. Then the technician told us that we will have to fix a booster for the water to come from the syntex tank. I called Malaika but Mr. Santosh was not ready to attend the call. Mr. Jaffar from the shop attended the call & said they cant do anything regarding this. They have cheated us. Because we had told them that we dont have 24 hours water supply & to suggest a water purifier which will purify the tank water. But this machine is not suitable for tank. I called Eureka also they say you speak with your dealer. In this situation what should I do? Please help me in this.
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