Copy of my email-complaint against FURNITURE BAZAAR, KHARGHAR.
NO EXPLANATION NOR COMPENSATION FORTHCOMING FROM THE COMPANY (home solutions) YET.(!) :
1.On my first visit the salesman Nadim Shaikh said that any delivery beyond kharghar is not undertaken by this outlet . (!)
Q: Pl explain how a so-called-proffessional-outlet is not at par with other outlets here that deliver anywhere in mumbai for no extra cost?
And also that this piece will be made available for a discount of only 1K less thsan the original MRP of Rs11K (approx) even though this piece was obviously NOT in the condition for sale as is.
Q: If your pricing policy is as clear cut as you say then why is there huge inconsistencies amongst different staffers at different stages of interaction (pl read ahead to note the inconsistencies)??
2. On calling the store manager, Mr. Dumbre, he quoted the price to Rs.6.5K 1.5K for octroi & delivery till andheri-w totalling Rs.8K.
Pl note that the price was agreed upon and further, he also agreed to my terms of paying an advance amount against taking away the old dirty covers only (& leave the actual piece behind with the store) so i could have them stitched & replaced prior to delivery.
Pl note the inconsistency as well as
that he did NOT mention your terms of the amount of advance required at the outset here.
3. On my visit to the store i met mr. Dumbre in the presence of the salesman Nadim Sheikh wherein i emphatically repeated that i would have to take ONLY the dirty covers away against a token advance so that they can be stitched to measurement & replaced prior to further balance payment & delivery. Mr. Dumbre clearly agreed to the same.
PL NOTE that yet again no mention of the extent of advance required was clarified.
4. On my 3rd visit to the store to fulfill my part of the deal, mr. Dumbre was found not available at the store. Mr. Nadim Shaikh, despite being around through the prevous interactions, kept me waiting for half hour just to get an approval from mr. Dumbre yet again!
Q: Pl explain the role of Nadim Sheikh here?
Also, if Mr. Dumbre was to be unavailable in duty-hours, shouldnt he have briefed the salesmen clearly? Why was this lack of proffessionalism at the customer's expense?
On phone Mr. Dumbre suddenly came up with the 50% advance requirement (pl note the INCONSISTENCY BETWEN YOUR TERMS & HIS TERMS HERE AGAIN! PL EXPLAIN?)
We believe that if you & your staff took proffesionalism seriously & MADE YOUR TERMS CLEAR AT THE OUTSET, these inconsistencies, resulting-confusion & harassment therefore, over MULTIPLE- visits (and wasted time & efforts therefore) to the store could easily have been avoided.
The point you seem to be missing is that your & your staff's couldnt-care-less attitudfe is AT THE EXPENSE OF THE CONSUMER and that basic compensation is in order.
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