Here is the complaint I sent to all the ppl in hometown. Still no reply. All the complaints to hometown fall in deaf years. They delivered my SOFA with some color problems and from last 18 days.. no calls nothing..
Go through the mail I sent:
From: Sachin Modi (samodi)
Sent: Wednesday, May 26 4:33 PM
To: '[email protected]'
...
All in vein, my complain and issue falling in deaf Ears. Awesome you guys are, big time ignorant and you are treating a customer like this.
Not sure where you are headed with this behavior of yours.
From: Sachin Modi (samodi)
Sent: Monday, May 24 5:16 PM
To: '[email protected]'
Subject: Customer Feedback: Must read: 2004038010
Regarding my agony after buying a Sofa from Home Town, Bangalore:
Hi Mr. Chandra,
Not sure if I have the right email or not, but just writing coz I am feeling so helpless with the people at your store.
Let it be Furniture section Managers OR the sales manager. Nobody sticks to their words and nobody for sure is not customer oriented.
I booked a Sofa on March 27th (Hometown, Marathahalli, Bangalore) and I was told that it would be delivered on 25th Apr. It got delayed with NO CALLS from anybody. I visited home town, met who said it will be delayed more… but when I approached Mr. Moorthy, he promised the delivery within a week. I get the Sofa, on 5th May with one of the single seater having diff color the other single seater and three seater. I called the furniture manager again, he says casually “We may receive another stock in 15 – 20 days we’ll see it then”, no respect for customers time even when the Sofa was delivered 10 days late. There after I called Mr. Moorthy to follow up continuously so many times, visited your store and met another manager, and they finally sent a new single seater with color mismatch again on 9th May. They took away the piece saying that they will replace again in a couple of days time. A manager from store did come in to see the color difference but nothing was done afterwards. When spoken to Mr. Moorthy, multiple times that day, he said, it would be done in a weeks time otherwise I can take my money back. Since then I stopped following up. And then they stopped caring about me.
No called since 15 days for new 1 seater OR rectification of mismatched color. No intimations. Sofa still lying at my place. No body came to even FIT the legs. It 32000 which I paid and all I get is the ENDLESS PAIN of speaking to irresponsive people who don’t stick to their words. I missed a lot of discounts coz I bought it in a hurry. I bought it coz I needed it urgently. Offers came and gone, no body offered me any thing. Not even a sympathy and they don’t even feel that they are doing wrong. I worked in sales before and we write in contract about the penalties we’ll pay if we don’t stick to delivery date or if the delivery is wrong. What penalty are you gonna pay when you have done wrong and not even trying to rectify it. At your end, nobody cares. Just coz I have paid the money already? MAY BE that’s how you guys work. Take customers money and deliver him whatever you want and then forget about it. If I would have had my money, I would have bought better pieces in other showrooms and saved money as well, but I went with you guys for BRAND and all I have is pain now. IT’S A huge mistake and I will definitely never recommend HOME TOWN to anybody in my known circle.
I just request you to give me my money back (actual money no credit notes or coupons). I don’t need your SOFA, no color rectification and no FITTING done. I can find much better customer oriented showrooms every corner of Bangalore. I don’t want to buy anything from Home town ever. Don’t treat your customers like this. PLEASE.
Thanks and Regards,
Sachin Modi
ORDER NUMBER: 2004038010
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