I hve done the online purchase of Refrigerator and washing machine from Future Bazaar (on 6 Aug 08). Got the delivery of washing machine (after 15 days) properly but the delivery of referigerator was in damaged condition (after 20 days). Therefore the delivry of Refri was rejected. They informed us that they will pick the damaged refri and provide us with the replacement. Till date (11sept08) they have not taken back their dmaged refri and till date i have done numerous call folloing for the same but to no avail. I dont know when will i get the replaced refri whereas all the payments were done on date of purchse. Tried to speak to their senior employees but always directed to their call centers executuve and by now iam really fed up of saying the same complaint from scratch (leads to lengthy conversations) to number of executives and as usual getting the same reply as they r lookng into it. I hope some senior from future bazaar checks this and get my grievace resolved.
warm regards
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