Highly dis-oriented by the unprofessional approach by Go-air causing great inconvenience, mental harassment, and financial loss to me.
I had booked my flight with Makemytrip.com on 17th September for a return trip for Delhi - Mumbai.
The itenary was as follows:
Booking ID - FLT135755
Payment approval code - 890813
17th Nov 07 MUM-DEL Goair flight#106 5:25 pm - 7:15 pm PNR# Q4RBZC
20th Nov 07 DEL-MUM Goair flight#451 5:50 am - 7:40 am PNR# 7ZFH1R
All this time i was always under the impression that i made a mistake in checking the time and got late for my flight and was begging the Go-air duty officers. I wanted to board the next available flight to Mumbai but due to heavy traffic that day the next available with any other airline was not before 11:55 am, i had to get my booking done for the same flight Goair-451 for the next day.
It is on the next day after reaching Mumbai that i realised that the flight had been pre-poned Now, highly irresponsible on the airlines part that:
I was not even informed of the pre-ponement of the flight.
Instead of being aplogetic and co-operating since its a miskate on the airlines part i was not only mentally harassed by the employees by indicating that iam late.
I was made to suffer with a delay of one day causing me loss in my work.
Loss of reputation at my office since i was supposed to join a day before.
Travel to and fro to the airport twice causing not only the inconvenince of time but loss incurred financially on the taxi fare.
Lack of sleep
Direct Financial loss since i had to book another flight for a ticket of higher amount (G8-451 on 21st Nov 07 for Rs 6250, PNR # EVRLY6)
On approaching the mumbai counterpart, i was not even heard out properly by the person on the ticketing counter and was told to get in touch with Makemytrip.com
On demanding to speak to higher authorities i was forwarded to Mr. Arun Kumar Bhandari who atleast listened to my problem and offered to help me out. Though initially he also tried to get-away with saying that they did not have my contact number hence they could not have informed me, but at that very instance i logged on to makemytrip.com website and showed him that my number was already present and it is the responsibility of the airlines and not the agent to inform the customers of the delay if any. Iam an end customer of Goair and not makemytrip and even if there was a lack on the part of makemytrip, it is still Goair's reponsibility to ensure that such goof-ups do not happen or make good for the goof-ups.
I hence demand a refund of my next-day ticket and the direct financial losses incurred by me.
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