Dear Sir / Madam,
I booked Godrej AC of 1 ton from Vijay Sales on 25th May and had the delievery of the same on 1st June.
It is very unfortunate that we could not have the pleasure of air conditioning from the date of purchase. After installation, Air Conditioner has not worked for a day.
Service Engineer (?) sent for installation were very young and might be not trained properly. They hit the unit many times during installation. When I asked them about the same, they informed me that they do it for all installation.
We were informed that it might take some time for cooling process. After much patience, when we lodged a complaint, a person on phone promised to replace the unit. Immediately another person yelled at him which we heard on a phone. And the person on phone, changed the promise and asked us to wait for two days. On 14th June, one person visisted our place. He then informed my wife about the gas likage and he had come only for inspection not for service.
My friends were urging me not to take Godrej Air Conditioner but due to trust on a GODREJ brand, I opt the one.
Do you think, I have done a mistake?
When I tried to register a complaint at http://www.esales.godrej.com/galtes/online_service.asp, I recieved a message 'The page cannot be displayed' with 'Open the www.esales.godrej.com home page, and then look for links to the information you want.' When I hit link www.esales.godrej.com, I recieved a message 'You are not authorized to view this page'. Do you think it make sense wasting our time?
If problem is not solved immediately, I may have no option but to file a registerd complaint at GRAHAK PANCHAYAT and to put the matter in front of the print media and electronic media. I still have trust on GODREJ brand. Some of your people may not working well but again it is the responsibility of the company to take care of the goodwill.
I hope to get immediate replacement of the unit with installation of new unit.
Regards,
BIPIN MAYEKAR
Chairman - Managing DIrector
PRASANNA HRD PRIVATE LIMITED
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