Hi there
my name is vinay and i visited reliance digital store on 15th Sept to buy a refrigerator and a microwave oven along with my wife. we selected godrej refrigerator and a microwave and when asked about co lours available the staff told that gray is the only co lour that godrej manufactures for this model refrigerator. we believed them and paid thirty one thousand five hundred. Next day i received a refrigerator which wasn't new and was having multiple scratches on the body. later when i checked godrej website i found the model is available in 3 colors.subsequently after nearly 20 calls the technicians came and agreed to replace the unit within 24 hrs. after running around the store for over a week the store manager finally agreed either to send the color of our choice (shell wine red) or to refund the full amount in writing by 23rd sept. which of course never happened. i kept calling reliance people but they told you must speak to godrej directly and were very rude and unresponsive. how can i speak to godrej when money is charged by reliance?
subsequently when i went to store again for 6th time and waiting for over 4 hrs they told me to pay Rs 954/- more for the color that we wanted else delivery is not possible.
worst part is after spending 3- rupees i was not eligible for dussehra/diwali offers for which they have been advertising in every available magazine and newspaper because the offer was valid from 17th Sept. I fail to understand how can someone be so rude and unapologetic and when they have not delivered the product then how can they say that your deal was done before the offer period. The deal is not over till the customer gets his product at home.
I am appalled at the service and the cheating attitude of salespersons present at their store. Presently im still awaiting my refrigerator... and today is 1st Octobe
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