From
Dr B.N. MURTY
D-9/7
DAE Colony
ECIL (Post)
HYDERABAD-500 062
Sub: Unberable Milk cooker like noise by New Godrej Refrigerator (Model No. GFE 30 DZ, 280 litres purchased on 31-08), very poor response from the service group reg
Ref.: My immediate complaint on 01-09
I have purchased Godrej Refrigerator Model No. GFE 30 DZ, 280 litres from M/s SRINIVASA ELECTRONICS, Plot No 2, Anupuram Colony, Beside Andhra Bank, Kapra, ECIL, Hyderabad-62 for Rs 17, 000 (Bill No: 1158 date 31-08).
The new Godrej refrigirator Model No. GFE 30 DZ, 280 litres was installed in my house on 31st August around 22:30 hours. It was noticed that the humidity control knob of the refrigirator is not at its place. More importantly, to my great surprise, the new refrigirator started making unbearable whistling like sound (similar to Milk cooker) sporadically and this phenomenon has been a continuous affair even todate. Next day i.e. On 01-09 over telephone, M/s Srinivasa Electronics was informed about the unusual sound from the refrigirator and about unavailability of humidity control knob. The service man from M/s Godrej visited my house on the next day morning and told the humidity control knob will be replaced and remedial measures for abnormal sound will be done. Afterwards, there was no response from the service group of M/s Godrej. After three weeks elapsed, I went personally to M/s Srinivasa Electronics and told about the matter. The shopkeeper told me that as he did not receive any feedback regarding the complaint he thought it was settled. Then I wrote the complaint in his register. Subsequently, I received a call from the Godrej customer care and after about a week, a service person from M/s Godrej namely Mr Praveen Kumar visited and checked the refrigirator and he told that the sound was abnormal and the refrigirator will be replaced with a new one. He has asked me to sign on a form where I wrote the nature of problem and requested for immediate remedial action. Fortunately, my senses prevailed rightly and I could ask him and noted his telephone number. The service persons were not giving any acknowledgement of their findings and/or the future course of action with its expected completion date.
Again there was no response from the service group and I could not contact due to my busy schedule and twenty more days have been elapsed. On 13-10, I contacted Mr Praveen Kumar on phone and enquired about status of my complaint. He told that he has communicated to the concerned and he gave me the phone number of Mr Vamsee, Manager and asked me to contact.
When I contacted Mr Vamsee and asked him about the status of my complaint, his first response was he was not aware of the problem. Mr Vamsee told me that now he has come to know about the complaint and it will be attended immediately. But, again three more days have been elapsed and no service person attended so far.
Finally, my submission is as follows.
Since its installation, i.e for the past one and half month, I have been undergoing lot of mental agony and due to the sporadic abnormal milk cooker sound by the new refrigirator all my family members including myself have been suffering a lot and are having majority of distrubed sleep nights. This is to request you to kindly make suitable arrangements to replace the refrigirator with a new one.
Awaiting your favourable action,
Murty
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