It was with great confidence that we decided to freeze on buying a Godrej refrigerator, going by the reliability the name Godrej suggests.
Unfortunately, the experience has not been a too pleasant one for us.
When right from the booking stage, the model we had selected was delivered nearly 15 days after the promised date.
Well all's well that ends well, we would have liked to say..but no! That was not the end of laments for us. After a few days of service, our refrigerator stopped cooling.
We informed the store from which we had purchased and we received a call from some service centre saying that a technician would be there in THREE days. Well keeping their promise, the technician arrived only on the third day, that too without calling to confirm if anyone was home. He informed us that some part (the timer) was faulty and he would come with a replacement the next day. What surprised us was the technicians promotion attempts to buy a stabilizer!
The next day, we got the part replaced, and things were alright for ..alas, less than one week, when again we faced the same problem.
Again came the innumerable calls, ONE more technicians visit..and till date we are stuck with a non functional fridge. We have tried calling any and all places we could, but apart from being told that the piece is out of stock, that too after we called, no one has taken any cognizance.
Today, a refrigerator is not a luxury item any more but has become more than a necessity. Imagine our plight, having to throw away stocks of vegetables, and dairy items besides other things.
We all keep busy schedules and such problems can cause a lot of irritation and trouble.
We are totally regretting our decision to have bought home a godrej product!!
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