I am Dhiraj Arora from Chandigarh, I had booked one Semi Automatic Washing Machine at the CII Fare, Chandigarh on 12th October whereby I was given an assured delivery Date on 15th October. But till date I have neither received the Product nor I have been given date for the delivery of the same. Time and again I have been visiting to the dealership M/s Jain Electronics and have been giving numerous calls to Mr Pankaj (9855555983). I would not say that I have been using your products since eternal times just to lure you to get my job done. This is for the first time I have decided to buy a godrej product and my very first dealing with Godrej Brand but I can imagine by just the way the company executives like Mr Pankaj are dealing with the customers by not picking up the phone and acting on their part with such casual behavior, what kind of products and services I should expect from your company. I was given a commitment by Mr Pankaj on 26th October that I will surely get the WM on 28th October But still he is not able to get me the Machine and upon me calling him he is not picking up the phone when I called him up from another unknown number he picked up the phone and started talking absurd and said that now you wont be getting the product till monday whereas in my previous call he said that the WM would be delivered by Friday Is this the kind of attitude we expect from the representative of the company like Godrej, we are the consumers and we are going to pay the company for the product. I was not asking for any favor or something that I should be getting such Kind of answers from your company people. Since ours is joint family and we needed the WM urgently and for the last 20 days we have been getting our clothes washed from the laundry and bearing huge expenses for the same.
Now if I am not going to get the product delivered by today (26.10.2009) evening or by tomorrow morning I would have no other option to go to the consumer court and file a formal complaint against your company.
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