6 November
To,
The Head Customer Care
Bharti Airtel Ltd.
270, Udyog Vihar, Phase-II,
Gurgaon-122001
(Haryana)
BILLING OF GPRS CHARGES ON BLACK BERRY PHONE NO.
9810145500 AIRTEL RELATIONSHIP NO. 102-100152506
Dear Sir,
Please refer our letter dated 23 October regarding the GPRS charges on Black Berry.
It is brought to your kind notice that mobile bill for the month of October’09 was paid after deducting the amount Rs.1245/- as the GPRS charges for the Month of June’09 to October’09 @ 249/- per month and the balance amount 2148/- was paid vide Cheque No. 939361 dated 26 October’09 toward the total bill for the month of October’09.
It is brought out that the GPRS services were active on the mobile and in the month of May’09 the Black Berry services were also requested to get activated. Simultaneously a request was made telephonically that the GPRS services may please be deactivated as the Black Berry 899 plan will be in force. But, GPRS services were not deactivated and both the services remain continued from the month of June ’09 to October ’09. It was requested from the customer care that the charges for GPRS may please be reversed back to the current bill October’09 towards clearance will be total outstanding dues. But, the same has not been reversed till date and the amount Rs.1245/- is being reflected as outstanding also emails and telephonic massages are coming for the payment of the same.
It once again brought to your kind notice that due to the activation of Black Berry 899 plan from June’09 to October’09, GPRS services have never been utilized and in spite of making a request to the customer care for deactivation. The same has not been deactivated and Rs. 249/- per month towards rental of the GPRS have been charged continuously for five months total amounting Rs.1245/-.
In view of the above, it is humbly requested kindly reverse the GPRS charges Rs. 1245/- to the account of Mobile No. under reference and a written confirmation may also be rendered that the bill has been cleared for the month of October’09 and there are no outstanding.
Further, you are requested to advise in written that if the same not feasible than we may kindly be informed to deposit the same. But, the services to the mobile shall remain in continuance without any disruptions.
Thanking you
Manu Grover
GST Corporation
B-13, Okhla Industrial Area
Phase-II, New Delhi-110020
Copy to: The CEO
Customer Care Department
Bharti Airtel Ltd.
Sahara Mall
Gurgaon-122001
(Haryana)
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