KINDLY READ THE SERIES OF FOLLOWING EMAIL COMMUNICATION WITH HCL LEAPTOP DEALER AS WELL AS HCL CUSTOMER CARE ITSELF TO JUST KNOW HOW CHEAP THESE PEOPLE ARE.I AM TERRIBLY DISAPPOINTED WITH HCL COMPUTERS.
On Thu, 11/6/09, V. Mohan wrote:
From: V. Mohan
Subject: Fw: It Seems Clearly that YOU DO NOT CARE FOR ME!!
To: [email protected]
Date: Thursday, 11 June, 12:05 AM
& On Fri, 5/6/09, V. Mohan wrote:
From: V. Mohan
Subject: It Seems Clearly that YOU DO NOT CARE FOR ME!!
To: [email protected]
Date: Friday, 5 June, 8:47 AM
KINDLY BE REMINDED THAT I AM COMPLAINING ABOUT MY LAPTOP SINCE VERY LONG (SO MUCH SO THAT ITS WARRANTY PERIOD IS ABOUT TO BE OVER), BUT NO ONE HAS RESOLVED MY COMPLAINT SO FAR.
ITS VERY MUCH DISAPPOINTING.
IF MY COMPLAINT IS NOT RESOLVED TIMELY & SATISFACTORILY I PROMISE THAT I WILL NEVER EVER PURCHASE OR RECOMMEND ANYONE ANY PRODUCT OF HCL IN MY LIFE AGAIN
THANKS FOR GIVING ME GREAT FRUSTRATING EXPERIENCE.
& On Thu, 14/5/09, V. Mohan wrote:
From: V. Mohan
Subject: RE: 5th Reminder KINDLY ACT & RESPOND!! Fwd: Fw: PLEASE SAVE ME FROM AFTER SALES HERASSMENT
To: "We Care 4 U"
Date: Thursday, 14 May, 12:29 AM
Dear Madam,
Greetings!!
I am really disappointed to state that nobody has contacted me so far, contrary to your assurance which you expressed in your following letter.
Kindly do the needful timely & effectively.
Thanks & regards,
Vinay Mohan
91-9455197370, 91-9455197371, 0522-2268053
& On Mon, 20/4/09, We Care 4 U wrote:
From: We Care 4 U
Subject: RE: 5th Reminder KINDLY ACT & RESPOND!! Fwd: Fw: PLEASE SAVE ME FROM AFTER SALES HERASSMENT
To: "'V. Mohan'"
Date: Monday, 20 April, 4:09 PM
Dear Sir,
Thank you for contacting HCL Support.
We have received your 1st mail not reminder,
We have forwarded your complaint to our concerned division, and they contact you very shortly.
Thanks & Regards,
Sunita
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: V. Mohan [mailto: [email protected]]
Sent: Friday, April 17 9:18 PM
To: [email protected]; [email protected]; [email protected]
Cc: Vinay
Subject: Fwd: 5th Reminder KINDLY ACT & RESPOND!! Fwd: Fw: PLEASE SAVE ME FROM AFTER SALES HERASSMENT
& On Sat, 14/3/09, V Mohan wrote:
From: V Mohan
Subject: Fwd: 4thd Reminder KINDLY ACT & RESPOND!! Fwd: Fw: PLEASE SAVE ME FROM AFTER SALES HERASSMENT
To: [email protected], [email protected]
Cc: [email protected], [email protected], [email protected]
Date: Saturday, 14 March, 4:20 PM
&&&- Forwarded message &&&-
From: V Mohan
Date: Mon, Feb 23 at 8:23 PM
Subject: Fwd: 3rd Reminder KINDLY ACT & RESPOND!! Fwd: Fw: PLEASE SAVE ME FROM AFTER SALES HERASSMENT
To: [email protected], [email protected]
Cc: [email protected], [email protected], [email protected]
Dear Mr. Rohit,
Greetings!!
You are requested again to do the needful in my following case.
I have again clarified the whole situation to you when you called me up on 21Feb09 evening (~ 8:00 pm) when you promised to get back to me soon for further discussions on the subject. I am still waiting for your phone call followed by a favourable action to resolve the faults in my laptop viz.
broken left arrow key &
slow/interrupted (hanging) functioning of the laptop
You may speak to me on any of my following contact numbers-
Land Line: 0522-2268053
Mobiles: 91-9452290589, 91-9455197370, 91-9455197371
Looking forward to hearing soon from you.
Thanks & regards,
Vinay Mohan
&&&- Forwarded message &&&-
From: V Mohan
Date: Sat, Feb 21 at 7:48 PM
Subject: 2nd Reminder KINDLY RESPOND!! Fwd: Fw: PLEASE SAVE ME FROM AFTER SALES HERASSMENT
To: [email protected], [email protected]
Cc: [email protected], [email protected], [email protected]
&&&- Forwarded message &&&-
From: V. Mohan
Date: Thu, Feb 19 at 7:07 PM
Subject: Fw: PLEASE SAVE ME FROM AFTER SALES HERASSMENT
To: Vinay1
& On Thu, 12/2/09, V. Mohan wrote:
From: V. Mohan
Subject: Fw: PLEASE SAVE ME FROM AFTER SALES HERASSMENT
To: [email protected], [email protected]
Cc: [email protected]
Date: Thursday, 12 February, 10:29 AM
Resending after correcting recipient's email address.
& On Wed, 11/2/09, V. Mohan wrote:
From: V. Mohan
Subject: PLEASE SAVE ME FROM AFTER SALES HERASSMENT
To: [email protected], [email protected]
Cc: [email protected], "Vinay"
Date: Wednesday, 11 February, 5:29 PM
Wednesday, February 11
Lucknow
To,
Prashant Computers,
Shop No. 6, Kesar Complex,
Malhar Road, Ludhiana.
0161-5015554, 0161-5045554,
Kind Attn: Mr. Rohit Sahni (91-9888418066, 91-9356158066)
Dear Sir,
Greetings!!
I purchased from you, a HCL Notebook B30 C2D [Sr. No. 4084AX418043, Product Code AX0B3008, Warranty Card No.. 10420146 (scanned copy of warranty card attached)] on 16th June on cash payment of Rs. 32, 800 (scanned copy of invoice attached). The machine's warranty card covers it with warranty upto 15th June.
As you were being repeatedly conveyed that this machine was not only working slow/"hanging" but its "left arrow key" was also loose since beginning. You helped me out then to resolve the former problem by re-placing the initially installed Windows Vista with Windows XP SP2, on 12th November when my wife & I again visited your showroom. However the problem of loose "left arrow key" got worse that day, when your technician Mr. Vicky 91-9988145200 (in the presence of Mr. Rishabh 91-9357518066, my wife, you, me & few others), accidentally broke the key while trying to rectify the same. Upon complaining on this damage, the key was temporarily glued & we were convincingly conveyed that there was nothing to worry; we must continue working with this temporarily glued "left arrow key" & if this key malfunctions again within warranty period, I may visit to any HCL Laptop Service Center and this problem shall be permanently resolved by replacing the whole keypad free of cost. The key, got loose again soon therefore on 12th January my wife & I carried my laptop for rectification to HCL Laptop Service Center Lucknow, the city where I have shifted myself owing to some personal reasons. We conveyed the problems of our laptop to Mr. Aalekh Jaiswal 0522-4003205 (Reception) & Mr. Prakash Narain Srivastava 91-9415337953 (Center Head). It was easily understood at the service centre that the "key" was broken earlier, was irreparable and the only solution to this problem was to replace the whole keypad with a new one. But it came to us as a shocking surprise when we were told that the keypad would not be replaced free of cost because we have broken the key and hence the warranty can not cover keypad replacement. We narrated all the related facts about this "key" issue but they rejected our plea to replace the keypad on the above mentioned grounds.. They also did not accept you as authorized to repair/rectify the laptop's hardware in my case. If this is true then you were supposed to have clarified this to me before allowing your technician to deal with my laptop's hardware.
I am very much disappointed by the whole episode of after sales harassment & from all the above mentioned facts, I have concluded that the manufacturer (HCL INFOSYSTEMS LTD.)
is not believing that his product was faulty,
that his dealer (PRASHANT COMPUTERS) took the then correct initiative of solving customer's problem with only helping intentions (however he could not do so unfortunately),
that the customer's complaint is genuine &
that the customer's satisfaction must be given preference over debating on who will officially solve the customer's problem - the manufacturer or the dealer?
It is being humbly requested to your good self to kindly look into the matter & do the needful so that my laptop's keypad is replaced with a new one either at your expense or at the expense of the manufacturer and that it shall function properly from all technical viewpoints also (i.e.w.r.t. working speed/"hanging" etc.). Kindly remember that a customer must not suffer because of no fault of his own.
Looking forward to hearing soon from you.
Thanks & regards,
Vinay Mohan (Now residing in Lucknow)
91-9452290589
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