On registering 5 billers through the Billdesk portal of the bank website, details of three registrations out of five were wrongly reflected by the bank. Even though the confirmation screen showed correct data, the hard copy that I received showed the discrepancies.
The bank even allowed a transaction with one of the wrongly reflected accounts and the amount was debited from my account.
On complaining to the bank, the process was even lengthier. I had to de-register from the service (only possible by personally visiting the bank branch) and come back and register on-line, but then again I have the fear that again my registration details would be wrongly reflected.
Till date I have found that the service of the bank is good. But, if the bank provides services through third-parties, I believe it is the duty of the Bank to ensure that the service is good & maintained. Even minor deficiencies in such third-parties could devalue the image of the bank as here we are dealing with on-line transactions, and everyone has extra fears with on-line frauds being so rampant in the past (and even existing today)
Best Regards,
Jude Soares ([email protected])
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