This is to state that I have been given some wrong and misleading information both in pre sales and post sales by my policy advisor – Saswati Dasgupta (Mob No. 9433821693). On 15-12 they are deducted 24000/- from my credit card as a premium of first year. From beginning I was told to Saswati Dasgupta that I want to cancel and stop the policy.
Once (dated. 07-01) I asked to Saswati that how to cancel my policy and what formalities are there? She said nothing else only send a cancellation request letter with Xerox copy of policy document by Fax. So, I have sent it as a fax to HDFC Standard Life Kolkata branch (Fax No. 033-22437639) on dated 19-01 because I got the policy document on 12-01, after received Fax copy no reply has come from their side.
In between all this my free look period was gone Till the time I was convinced that I have been cheated my free look period was gone, this happened because my policy advisor. So I confirmed it to Saswati Dasgupta and asked Fax has received or not? She said they received Fax correctly and again she assured me that it will take 4 to 7 days more to cancel the policy and you do not have to pay Rs.24000/-.
When, I asked (dated 03-02 because of more holidays) client service desk of HDFC Standard Life and they told me that they are not received any Fax and Fax are not accepted to cancel any policy and the policy won’t be cancel because free look period was over. This time they also told me that policy advisor peoples are given me wrong information and they suggested me to lodge a complaint against them. At this point of time I was totally confused so I again asked to Saswati what I have to do at the moment. She introduced Mr. Santu Nandi (Mob No. 9333827678).
Again Mr. Santu Nandi also said (dated 03-02) that I have to send a new policy cancellation letter along with original policy document. So, I have again sent it by courier to HDFC Standard Life Kolkata branch on dated 04-02. But the entire document returns to me on 09-02 by another courier. When I asked to Saswati as well as Mr. Santu Nandi they told me that I have no option except to put a complain letter first. So, I have sent this complain on dated 10-02. But on (Dated 16/02/09) again they said they are not received any complain letter but I have the delivery receipt from courier service.
Please help and send written confirmation of the cancellation to the address below as soon as possible.
Sincerely looking for your reply
SANJAY KARMAKAR
Plot No. 855, Angadpur School Para,
Near Angadpur High School
Durgapur – 713215
Mob: 9434002091
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