Had ordered for a product from HomeShop18 on October 22, with a promise that it will be delivered within 7 days. Made the first call on November 2 on their helpline number and was told that the product will be delivered in next 2 days. Called again on 4th Nov, to get the response that the courier agency has returned the product because of no one being present at the address mentioned, which is unbelievable, as there are enough members in my family who are present at any point of time. The complaint was registered and was again promised that, the order will re-processed and delivered within 2-3 days. Today, on Nov 11, the status remains the same; albeit the assurances have changed from 2-3 days to a week or so. Even if the person had registered the complaint on Nov 2nd or 4th, the product should have reached me by today (if it were to take a week to process).
There is no reason why the customers should be fooled around by these companies.
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