Ref: Advance Receipt Number : 2000022666 dt. 31-08-08 for purchase of 1 Bar Unit (glass made) 1 Dining Table Set
Customer: Ashu Kansal
I had purchased above items 13 days back with 100% advance payment of Rs 23279/- with an assurance of installation within 5 days. Delivery happened on 3rd Sept 08 but the guy for installation (mr. Jai phone number -9968545886) came on 7th Sept after n number of followups with the customer care (ph no. 0120-4028100). On 7th when all unpacking of glass items for bar unit had been done, Jai reported that hardware was missing and could be arranged from dadri warehouse or local market. Immediately Jai informed about this to his supervisor Mr. Mohan (ph no. 9910675634). Mr. Mohan assured me that it would take another 3 days (maximum) to arrange the hardware and install the bar unit i.e. maximum by 10th Sept08 . We had also informed about the same to customer care for records.
But till date i.e. 13 Sept08 installation has not happened. Mr. Mohan does not pick up the mobile. Mr Jai picks up the phone but cannot help us as instruction has to come from Mr. Mohan. Customer care with whom I am doing regular followups makes false assurance of calling me back within an hour and so. Even customer care is not ready to give me the contact number of senior officers. There is no website information where I can file the complaint.
This is a case of false practice & no customer service by a very renowned store " Home Town" located at Great India Place NOIDA .
If some senior person from Hometown can see my complaint, then please act on it. Else refund my money.
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