To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,
Dear Sir,
I am using Handa Stunner from april I am very much unhappy about my bike performence, I HAVE GOOD OPINION ABOUT HONDA BIKES, HENCE I FORCED MY FATHER TO PICK UP THIS BIKE instead of anyother, BUT THIS KIND OF ACTIVITIES ARE MAKE ME TO RECONCERN ABOUT MY OPINION
I used to service my bike only in Honda authorised dealer. Last time I serviced my bike at your authorised WORKSHOP
GLOBUS MOTORS (P) LTD.
B-35/3, G.T.K. ROAD INL. AREA
NEW DELHI -110033,
I went there for general service only but they said that my 3rd free service coupon taken be approved coz its time limit is crossed by few days
i had a hero honda karizma n i also own a maruti 800 and a hundai verna n i also have expirance of getting services done n the company knowhow
but this is the first ever time i have seen such type of thing
nither do they remind of frequent services as other companies nor they accepted the my free service coupon
according to the service booklet it sould be done when the reading is 5500-6000 km or 135-150 days
n my bike's reading was jst 3161 kms. i.e. i had a criteria
i have never heard that if the service is not done on d 150 th day for example thn it would not be done
this is absolutly pathetic
n i was not told this thing on my first service which was done in jst 28 days n that was earlier than the mentioned time they readily agrred at that time
P.S. i went to get my first service done earlier coz my bike had a picular sound which should not be coming n ur engg n d manager was so insufficient to knw tat frm were that sound came
I gave the compliant again but they didn't rectify the problem, again I have given compliant but they try to avoid me in worst manner.
niegher that problem has been solved yet since 7 months nor they are givng me the proper service response
they earlier also made me leave my work n stand on there head to know what the problem is for two consecetive days and what i recieved was just an unsatisfactory response
they asked me to come when their engg mr. atik was free n asked him about the exact time n i reached the service staion on given time but the engg was not there
which shows that they dont stand upto the commitments
plz tell me that will i get my services done n if done will it be again so dissatisfactory n wat about the prb which still retains in my bike
HOPE YOU TO TAKE IMMEDIATE AND PROPER ACTION
Thanking you,
TUSHAL SINGHAL
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