This is 1st time I had done online booking on the good faith of Hotels.com and your representative Mr. Kanu, but Mr. Kanu has totally misguided me regarding the booking. Mr. Kanu has booked a hotel The Corporate Orchid Park, in Manali. After asking several times to Mr. Kanu that this hotel is in the main Manali, he told yes, but this hotel is 25-30 km away from the Manali and not even on the main Manali Highway this guy has totally spoil our vacations. For going to Hotel to Manali I have to go 30 kms up and down every other day that means I have spent extra money on 120 kms for petrol. On the way I spoke to your floor supervisor (Mr. Hitesh Sood) on 20-June regarding the issue, he told me that he will reply to my queries after consulting Mr. Kanu within 48 hrs, no reply call has been received till date (06-July) I hope it is more than 48 hrs and what this kind of service you are providing to your customer. Than again next day (21-June) I spoke to your representative Ms. Lisa regarding the issue, she also give the confirmation that she will discuss the matter with senior administration and reply, but no revert has been received either from Mr. Hitesh Sood and Ms. Lisa or from your organization. This is a very bad experience for me and my family, I need the clarification from your side or otherwise I will issue a Legal Notice and write a letter in the newspaper against your representative (Mr. Kanu for misguiding me), your floor supervisor (Mr. Hitesh Sood and Ms. Lisa for not responding to my queries). Kindly clear all my queries as mentioned below:-
1.Why your representative Mr. Kanu has misguided me?
2.If he is not confirmed about the location than why he has done the booking.
3.He has told me that this is a deluxe room with air conditioner, no air conditioner was there and for watching a TV I have to pay Rs.50/- extra per day, do you think for a deluxe room the customer has not to pay extra for watching a TV.
4.Room charges were very high as per the condition of room.
5.Who will pay the compensation
6.The actual tariff of the room was not more than Rs. 1000/-
7.Why your representative has not provided me the contact no. of hotel before booking or before making the full payment.
8.Mr. Kanu has told that first you have to pay the full payment only then you will get the full information on your mail about your booking (hotel name, contact no. and address). A good organization will never misguide the customer.
I hope I will get the answer to my queries as early as possible.
Regards
Mandeep Singh (09212950790)
Itereany No. 14976174820
Call Reference No. 10732586
Check In Date: 20-June
Check Out Date: 22-June
Total Rooms Booked: 02
In future I will never book a hotel through hotel.com and also guide your customers never book a hotel through hotel.com, a very very bad experience.
TILL DATE NO REVERT HAS BEEN RECEIVED FROM HOTELS.COM
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