Respected sir,
I bought a 1650 Nokia mobile this July and am getting issues from the day I bought it. I went for the basic model so that I should not get any issues in using my mobile. But I really regret for choosing 'hot spot, Anna Nagar branch' for buying this. While I went back to them to complaint about the faults and get it rectified, they didnt really care about what the problem was but advised me to go to Nokia care and said they only sell the products and all the service related issue would be taken care by the 'Nokia Care' only. After repeated service from 'Nokia care, Perambur branch' the mobile's condition only got worsen. it's almost 1.5 months and still my phone is yet to be rectified. Frustrated to the core with the Nokia care, I went to hot spot, Anna Nagar again to inform them about the issue. After a heated arguement, they accepted to rectify they issue themselves. But later called me to inform that this will take 15 days to correct the problem and give back the handset! Why and HOW can anyoe sell such a DEFECTIVE piece to the customer? and that in a NO - COMPLICATED model.. it is such a basic model.. no cameras, no MP3 players.. and faulty? I wonder what is the 'quality service' that all the people concerned here boast about? Where is the quality check? What test have these guys have done? I had to go back and forth to Nokia care and Hot spot shops for the last 3 - 4 weeks... repeatedly in VAIN! The worst part is I am going out of station next week and how am I supposed to follow up with these guys? how do I collect the mobile? Am I supposed to disturn by kin and friends to deal with these people? Please take a strict action against these people and kindly request you to provide me a suitable compensation.
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