Complaint against HotSpot
I have purchased a NOKIA 5130 had set mobile on 21/03. While dealing with the purchase of the same, the retailer has offered for a scheme which is called HotSpot Mobicare under the same offer hotspot providing two years of accident/Liquid damage warranty for which HotSpot has charged me additional Rs. 1000 on top the price of the mobile.
On 17th of August’09 my Mobile was dead and initially I went avail the normal warranty thru Nokia care. Nokia care declared that the damage was due to liquid logged inside the mobile & instructed me to bear the repair cost (Rs2600) of my own pocket.
Since I had procured the two years additional warranty against the liquid damage, I approached Hotspot to avail the service on 17th of Aug’09. Since then I have given lot of false loosely warded promises by the Mobicare (hostSpot). Yesterday they have asked me check the status again on 10th Sep.
I have very serious concern here. The behavior of the customer care is so bad I can not explain the same here. They do not have any escalation matrix. After making enough noise I have given two numbers to get the exact status update by the Customer Care, but amazingly some time the given contact numbers (9717794077 & 9717794777) were either continuously comes busy or if it rings no one answers.
With no other option left, I am writing this complaint. Can you pls help me to put this forward in appropriate place?
Thanks & regards,
Satya Misra
9810733576
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