Respected Sir,
I have purchase a compaq presario cq45 laptop last year Nov. 2008. After the purchased these faulty laptops I have repeatedly face the problem with this laptop. Too many times I registered online complaint regarding its fault and always they send me the RT Outsourcing (Autorisezed Service Provider of HP). I am working as a IT- Head in Excel Car Pvt. Ltd. And I have ability to find the problem but they unable to understand the exact fault. Each time they received the laptop and format the Harddisk and replace some parts and return back to me after 2 or 3 week. Is it impossible to me each time go to the service center and submitt laptop for repair and receive after 2 or 3 week and test again.
I requested to you kindly help me regarding this faulty laptop. From last years lot of my time and work is suffered due to the service of this faulty laptop. And the executive who have receive the laptop think about us a first time user and make excuse and blame us for the laptop mis handing. And delivered laptop with another fault place a black scratch in my laptop top pannel.
Now please let me know that who is able to resolve my issues regarding this faulty laptop. I need to replacement of the laptop with immediately. Details of the laptop given below:
Laptop Serial No. CND8400LKD
Model and Product No. : CQ45/FR754PA
Current HP Ref. No. 4605452728
Regards
Harish Sharma
IT-Head
Excel Car Pvt. Ltd.
B2/31, Mohan Co-operative Industrial Estate,
Mathura Road,
New Delhi 110044.
Phone No. 09313293583
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