Guys I am in full agreement with you both - HP India is taking the consumers for a ride and they need to be bought to book. their service engineers and customer support people are rude and insensitive.
I have a case against them too and am awaiting their response on the same; failing which I have approached the consumer forum organisation and launched an official complaint with them for the same. Mr problems with HP are as follows :
Dear Sir,
I purchased a notebook COMPAQ nx6120 from M/S Zest in feburary 2006 (please refer to the attached performa invoice). This machine came with a three year warranty.
I have the follwoing problems:
1) the screen flickers when the lid is pushed up or down - I have never seen something like this in any notebook so far.
2) The DVD drive does not read a DVD; only CD AND VCD - why is this so? Any settings to be changed/added?
3) Whenever I write a CD, the writer scratches it; so that it starts jumping when i put it into the car player or the audio system - why is this so? I have far too many damaged CDS because of this.
4) the RAM in my system was upgraded (at the time of purchase) to 512 and now I wish to double it i.e. make it 1 GB - can you help me in doing so? Is this possible in this machine to add more RAM???
5) Where is the nearest service centre of HP in Gurgaon??? I live in Gurgaon and have been trying without success to contact an HP centre but none of the numbers I have work. The phones either keep ringing or are engaged - either ways I havent been able to contact a single HP executive for these problems which are plaguing me since july.
I must point out that HP/COMPAQ seems to be reticeint in providing cutomer services; forcing customers to seek out small time computer shops for their problems. But when I purchased this machine with a three year warranty, I was assured of service. I have yet to see that.
I wish HP would list their service centres on the website making it easier for the consumer to find them. I have written a number of times on the website and finally recd this reply from V. Shekhar - for which I am very grateful to him.
I also am very unhappy with the way the sales executive of M/S Zest behaved with me after the sale was completed. Even the main dealer is most arrogant and rude and proved to be very unhelpful in providing service assistance of any sorts. I am wondering why HP has such dealers - merely to increase sales or to ruin their reputation???
Now, I want to see whether this reponse is carried forward or will I be stuck with a three year warranty machine but nowhere to go to claim services for this warranty???
%%%%%%%%%%%%%%%%%%%%%%_
The motherboard was recently changed and the problems with the key board, card reader and battery pack are still unsolved to this day.
I strongly urge both of you to log in your complaints with the consumer forum organisation
[email protected] to Mr. Sunil Prakaash.
This is a NGO which has been helping out consumers in their battle with such issues.
Please let me know the outcome of your case against HP India and I will let you know about mine as well.
0 comments