Dear Sir,
We have purchased more than 10 Nos. HP Laser Jet P1008 Printers from M/S Websity, Jaipur, Rajasthan for our organisation. Since last several months we are facing issues with these HP LJ p1008 printers as the print job gets stucked in the print queue or the print spooler needs to be refreshed several times to clear the stucked print queue in the print spooler. Even these printers do not work in network environment also. As discussed with HP technical team they tell us that the issue is with the driver and recommend us to install the latest drivers from the website. But till date we have not found any exact solution.
As a consequence we have wasted a lot of time in installing the printer driver several times. Even the users of these printers have become irritated with this problem.
Kindly help us.
Following are the serial numbers of these printers
VNC5F47536
VNF4P00730
VNC5F16737
VNF4P00710
VNC6R01452
VNC8P00277
VNC6338695
VNC8P00350
Complaint case numbers registered are a follows
8021095344
2604761551
We request you to kindly help us and resolve the issue ASAP.
Or instead replace these printers with another model
Regards
Rahul Gupta
Raj WestPower Limited
Jindal Energy Limited.
Contact : 9649299102, 9309202537
On Wed, Dec 31 at 1:15 PM, HP_Support_APJ wrote:
FR: pushpalatha_purushotham
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Dear Sir/Madam,
This is with reference to your support request on your product HP Color LaserJet CM1312nfi with case reference number 2604761551
It is our pleasure to be of service to you and thank you for choosing Hewlett-Packard, as your preferred vendor.
The link download the software is:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp? lang=en&cc=us&prodTypeId=18972&prodSeriesId=3558902&prodNameId=3562006&swEnvOID=228&swLang=8&mode=2&taskId=135&swItem=ma-61298-1
Yours sincerely,
Pushpalatha
You can contact us on
For MTNL/BSNL-1800112267,
Mobile/Other- 30306363
WWW-http://welcome.hp.com/country/in/en/contact_us.html
--
Rahul Gupta
Raj WestPower Limited
JSW Energy Ltd.
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