I purchased an HP Pavilion dv2000 laptop in Jan in the US.
s/n:2CE7042Z6B p/n: RD140AV
In July the laptop failed to come on. So I visited the HP service center at Dadar West on 1st August at around 2pm. A service engineer by the name of Mr. Rahul took my laptop and without opening it up simply said that I will have to replace the entire system that would cost me 16, 000-18, 000. I was shocked and said that it would be better to buy a new one. I told him that I had purchased the laptop in the US and he said that there was no Indian support for HP products purchased in the US and that even if I was willing to pay the charges, the HP center could not accept it for repairs. I looked on helplessly and asked for an alternative solution. He immediately (and gladly) told me that I could get it done privately for Rs 10, 000 and told me that he would give my contact to some engineer. This morning (5thAug) a Mr. Ajay (from Dombivli) called me up saying that he was given my number by Mr. Rahul and he offered to come and collect my laptop and repair it for Rs 10, 000/.
All this without ascertaining the actual problem. I can only conclude that this is a big scam.
Are you listening HP & your products will soon be branded as 'Untouchable". Do something quick or this will be further carried to the CGSI for redressal!!
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