I had purchased a hp pavillion laptop (dv2911tx) serial no. 2CE8361D6H on 28th december.
after about 2 months laptop had a problem with the machine showing power but the screen would not start & three beeps were heard. i contacted an authorised service centr (Xcort Micro systems, ashram road ahmedabad). they kept my laptop for about 12-15 days & later changed the mother board (job No. 2069).the laptop then worked normally for 2-3 days & then showed a RAM of 1 GB while my model has a RAM of 3 GB. I again visited the above service centre & they rectified the problem by saying that the RAM had a fixing problem. after about 2-3 days again the computer got hanged while working & did not restart & was showing a message "HARDWARE MALFUNCTION, CONTACT YOUR HARDWARE VENDOR". i contacted the same service centre again & they have now diagnosed a HARD DISC DRIVE FAILURE on initial inspection & have again kept the computer with them for final diagnosis (job No.2762 dated 24.3.09). they had promised to call me after 2 days to tell me the exact situation, which i did not recieve. Finally when i contacted them i was told that the new mother board & the hard disc both need to be replaced. I feel that this machine has a manufacturing defect since this has required major repair or change of parts (once mother board & then mother board & Hard disc) along with one minor problem with in less than 3 month. So i asked them to either replace the whole machine or refund my money which they have refused to do as per telephonic talk with their regional officer Mr Jasmine Joshi. Kindly suggest me what to do. Thanks
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