I submitted my high-end laptop tx1016au to their service center on Nov 22. They said that they are going to order some motherboard to resolve the problem.
Even after 3 months, and after taking all the amount in advance besides hefty service charges, they have not got it repaired.
I purchased the laptop in June. The system board of this laptop had a serious deficiency due to which there were multiple problems reported at various stages. Dell recalled a complete lot of laptops due to similar problem.
On the other hand, instead of recalling, HP takes hefty premium on the price of the bord, a high service fees, and after that it takes more than 3 months to get it repaired. This when the shelf life of a high tech product is less than 2 years as new software arrives which require more advanced hardware.
What will I do with this crap, when I get it back after 6 months; after having spent more than Rs. 1 lakhs on it.
Subodh
HP Laptop tx1016au
S/N - CNF7163NNX
P/N - RZ904PA#ACJ
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