Dear Sir,
Mr. Rahul Ghosh, (Assistant Manager, Eastern Region, HSBC) came to me on 2nd September to open an HSBC Direct account. I opened the same and handed over a cheque of Rs. 10, 000/- (Rupees Ten thousand only) dated 5th September favouring SOFTHARD (My account name) of ICICI Bank, Howrah Branch. He assured me that I will be receiving the welcome kit including Debit Card and Cheque Book within 7 days. (Seven). Mr. Rahul informed me on 5th of September that my account is opened and the account no. is 032-171332-001. On 15th September I had a discussion with your customer service representative regarding the welcome kit. The representative informed me that it’s already dispatched but he don’t have the courier detail. And ask me to call next day for the detail. I called the customer care on 16th September regarding the courier detail. But the representative unable to gave me the same. I lodged a complain on 18th of September regarding my welcome kit. On 19th September I had a discussion with your customer service representative regarding the welcome kit. The representative informed me that it’s already dispatched but he doesn’t have the courier detail. I received the welcome kit on 22nd of September without the Debit Card. I lodged another complain on 22nd regarding the Debit Card. On 23rd September I had a discussion with your customer service representative regarding the Debit card and the representative informed me that its already dispatched but he don’t have the courier detail. From that day onwards I reopened the complain thrice. Last time on 29th September I had a long discussion with Mr. Chandrakant (Service Manager). He gave me the commitment that I will be receiving the Debit Card by 3rd October (Friday). But till now I haven’t received the Debit Card. Today 3rd October at 8.30 P.M. I had a discussion with Miss Nathalime. She told me that it’s dispatched from your back office today only but she don’t have any courier detail. On this 1 month I had a very bad experience with HSBC. My money is with your bank for last 1 (one) month and I can’t rotate the fund for this period.
So, I want the interest as per Fixed Deposit rate on the same and also I want the compensation for mental harassment.
Please take the immediate action to resolve my problem as soon as possible.
Thanking you
SAUGATA GUPTA
Prop. : SOFTHARD
55, Shibpur Road
Howrah – 711102
West Bengal
INDIA
Ph : (91-33) 2678-8521 / 92316 99697
E-mail: [email protected]
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