Dear Sir,
Please note that I am using this card for more than 4 - 5 years & had made my payment on time or before time. In September I had received payment statement late & so was not able to make the payment on time & received a statement in Oct along with the late payment & finance charges. So I called the HSBC Mumbai helpline & informed them the same. They told me that once the payment of INR 723 is credited in their account they will reverse these charges. But now when i received the current statement they have not reversed those charges & on top of it they have again added this months finance & late payment charges. When i called them up again they are saying that you should have called in Oct once the payment was credited in their account. I am very surprised that once payment is credited why should i again call & again they had never informed us to call again.
Now they are reversing this months finance & late payment charges but are not reversing last month when there is no fault of mine. So would appreciate your looking into this matter & doing the needful.
Looking forward for your kind cooperation & awaiting your reply.
Best Regards,
Sharad Jain
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